Frequently Asked Questions
Authenticity and Condition
Every item is inspected by our team against original manufacturer markers, including stitching, hardware, serials, materials, and construction details. Each piece is photographed in detail so you can see exactly what you're buying before it ships. Authenticity is guaranteed on every item we sell.
Our collection includes both. Each listing clearly states the condition, ranging from new with tags to gently worn, along with detailed photos so you can assess any wear before purchasing.
Every piece is backed by our authentication guarantee. If you have any concerns after delivery, contact us as soon as possible and we'll work with you directly to resolve it.
We source through trusted private sellers, estate collections, and direct consignors. Every piece passes through our authentication process before listing, regardless of source.
Buying and Appointments
You'll receive a confirmation email immediately after placing your order. A second email with tracking details is sent once your item ships.
Yes. We offer private by-appointment viewings at our Queens, NY location. Book a time through our Book An Appointment page and we'll have your pieces ready when you arrive.
We can place a short hold on a piece if you've booked an appointment to view it. For longer holds or special requests, reach out through our contact form.
Selling to CuratedLuxe365
Submit your piece through our Sell With Us page with clear photos and details. We'll review and respond within 2 business days with an offer. If accepted, we'll provide a prepaid insured shipping label so you can send it to us safely.
We accept authenticated luxury apparel, footwear, bags, and accessories from established designer houses in excellent condition. Rare collaborations, archive pieces, and current season standouts are especially welcome.
Offers are based on the piece's brand, condition, rarity, current market demand, and authentication results. We aim to make fair, transparent offers that reflect what your piece is genuinely worth.
We only purchase verified authentic pieces, so if a submission does not pass our authentication process, we will return it to you. Return shipping is the seller's responsibility. We'll contact you first with the details before sending anything back.
Shipping
Domestic orders ship within 1 to 2 business days and typically arrive in 3 to 5 business days. International orders take 7 to 14 business days depending on destination and customs processing.
Yes, we ship worldwide. International orders are fully insured and tracked. Buyers are responsible for any customs duties or import taxes charged by their country.
Yes. Every order ships fully insured and tracked, both domestically and internationally. Your piece is protected from the moment it leaves us until it reaches your door.
Contact us within 12 hours of placing your order and we'll do our best to update it before the piece ships. Once shipped, the address cannot be changed.
Yes. For security reasons, all orders require an adult signature at delivery.
Account and Contact
No. You can check out as a guest. Creating an account makes it easier to track orders, save favorites, and receive updates on new arrivals.
The fastest way is through our Contact page. You can also book an in-person appointment at our Queens, NY location through the "Book An Appointment" page.
Didn't find your answer?
Don't hesitate to reach out with any questions